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The Role of the SARS Compliant Management Office

SARS provides unhappy taxpayers with the following three ways to submit a complaint:

  1. Via E-filing;
  2. At a SARS branch; and
  3. Through the SARS Compliant Management Office (CMO)

The CMO should be contacted telephonically on 0860 12 12 16 and taxpayers should only submit a compliant where they have the relevant case reference number.

As the CMO replaced the previous SARS Service Monitoring Office (SSMO), the SSMO is no longer contactable on SSMO@sars.gov.za.